Developing, implementing, and reviewing operational policies, procedures, and best practices to improve productivity.
Manage multiple concurrent projects and timelines
Act as a key liaison for internal and external stakeholders, including board members, partners, and donors.
Identify and mitigate operational risks, ensuring safety standards, particularly in field operations.
Ensuring legal compliances related to client contracts, projects etc.
Conduct cost-benefit analyses to optimize resources and reduce unnecessary spending.
Work closely with the finance team to develop and monitor operational budgets, ensuring financial sustainability
Develop, refine, and implement operational strategies and Standard Operating Procedures (SOPs) across all departments.
Manage procurement of materials, inventory control, and asset maintenance, including IT infrastructure.
Team & HR Management
Foster a collaborative, high-performance, and supportive organizational culture.
Monitor productivity and performance management systems, coordinate with HR on staff recruitment, onboarding, and training
Oversee recruitment, onboarding, and employee documentation, assist in streamlining the hiring process and offer negotiations
Managing operational budgets, forecasting costs, and analyzing financial data to improve profitability
Coordinate with accountants for compliance
Manage vendors and administrative operations, assist admin in day-to-day operations
Maintain accurate documents and records
Desired Profile:
Bachelor’s degree in Business Administration or related field
11–14 years of operations experience (minimum 3 years in development sector)
Experience managing multi-project environments
Strong understanding of donor requirements
Excellent written and spoken English
Advanced MS Excel proficiency